Keynote Speaker

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IPSTA Conference Opening Session 

You own your attitude: 

How a focus on values and meaning can change everything.


Featuring Dr. Michelle Lilly



The past year has presented many unique challenges that have led to a nationwide increase in levels of stress, anxiety, and depression. When you add this to the inherent stressors of work within the 9-1-1 industry, many have been feeling trapped and depleted in recent years. This keynote address focuses on the one human behavior that no one else can control – your thoughts. Strategies for managing stress and enhancing mood during times of limited control, whether the limited control is actual or perceived, will be discussed. Based on clinical and research experience in the 9-1-1 industry, the keynote will provide examples and scenarios specific to the 9-1-1 work environment.

Dr. Michelle Lilly has studied the physical and mental health of public safety professionals over the past decade. She is among the first to publish data on the mental and physical health of 9-1-1 professionals, and has worked on research projects with retired law enforcement. She is trained in evidence-based interventions for stress and mental health conditions, and has experience in delivering training and intervention at the individual and group level.  She has received state funding to support the development and distribution of her Saving Blue Lives training on PTSD, suicide, peer support, and resilience