Pre-Conference Sunday Education

Sunday, October 24th, 2021 

NENA Education Course - Preventing Telecommunicator Tunnel Vision

Instructor Mark Swiderski

Session Fee: $100   - Register Here 

Course Description

In this workshop, participants identify and discuss common problem areas that our telecommunicators experience in the
performance of their duties. You'll learn tips and tools that help you identify and correct problems to ensure your team
members succeed.

Whether it's in-the-moment issues like freezing up when CAD doesn’t work or when addresses do not validate, or
systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you'll get the training
resources you need to get (and keep) your call takers performing at their very best.

Excellence in Dispatch Certificate            
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and
at least two other EID courses within two years. Click here to learn more.

Continuing Education Credits 1 point toward ENP recertification

IAED accepts NENA courses as continuing education. Get details at

Who should attend?